Understanding your needs
We're called Family Investments because we specialise in finance for parents with growing families. We pride ourselves on knowing parents and understanding their needs.
So when you contact our Brighton-based call centre, you'll speak to someone who understands the pressures of parenthood, and who will strive to explain your options clearly in plain English and with no small print.
Our Customer Services representatives will take ownership of your query and see it through to its conclusion, no matter how big or small.
Please note that Family Investments does not provide advice. If you have any doubts about the suitability of any of our products you should seek independent financial advice.
Get in touch
Listening to you
We value any feedback we receive from our customers. Join our customer panel to have your say about Family Investments and all aspects of children's savings and investments.
You'll also gain entry to a free prize draw for every survey you complete for us (terms and conditions apply).
Visit the Family Panel site for more information
Dealing with your complaints
As a mutual, we are run for the benefit of our members, which means we take every single complaint seriously. We strive to provide you with the very best service, but know that we're not perfect, and that we might not get everything right all the time.
More about how we deal with your complaints
