Contact us

By phone

To speak to us about an existing account: 0844 8 920 920*

If you’re calling from overseas: 0044 1273 222 529

All calls may be recorded and monitored for training purposes.

* Open 9am-7pm weekdays and 9am-12 noon Saturdays. Calls cost 9.9p plus 3p per minute from a BT landline (correct at 06/05/10). The cost of non-BT landline calls may differ. Please note that the Customer Services department for products other than the Child Trust Fund closes at 5.30 on weekdays.

By email

Email: sitequeries@family.co.uk
(You can contact Customer Services using this email address. However, please note that we are unable to accept a change of name/address/Direct Debit or provide any policy-specific information via email.)

By fax

01273 207 080
(Please note that we are unable to accept a change of personal details by fax.)

By post

Enquiries can be sent by post. Please note that we require any request to change personal details to be submitted in writing. Address all correspondence to:

Customer Services
Family Investments
16-17 West Street
Brighton
BN1 2RL

Find us

Our office is a ten minute walk from Brighton station, with frequent services from London Victoria, Gatwick Airport and London Bridge.

Convenient parking is at NCP West Street, reached by taking the first left travelling north up West Street.