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Technical help

Javascript

Our site uses JavaScript for security reasons and non-critical functionality. We recommend that you enable JavaScript before accessing the site. To enable JavaScript please follow these instructions:

Internet Explorer 7 Firefox
To enable JavaScript
  • Open your browser's 'Tools' menu and select 'Internet Options'
  • On the 'Security' tab choose the option 'Custom Level'.
  • Enable 'Active Scripting'.
  • Open your browser's 'Tools' menu and select 'Options'.
  • On the 'Content' tab ensure that the tick box next to 'Enable JavaScript' has been ticked.

Cookies

Our website uses 'cookies' to collect non-personally identifiable information about how you use our website. This enables us to statistically monitor how you are using our website to help us improve our online offerings, or to determine the popularity of certain content.

You can change your browser settings to refuse or accept 'cookies' by following the instructions below:

Internet Explorer 7 Firefox
To choose whether 'cookies' are enabled or not
  • Open your browser's 'Tools' menu and select 'Internet Options'
  • On the 'Privacy' tab, select 'Advanced'.
  • Choose whether to have 'Always allow session cookies' ticked or not.
  • Open your browser's 'Tools' menu and select 'Options'.
  • On the 'Privacy' tab tick whether you want to 'accept cookies from sites' or not.

If you're still having problems...
You may need to check that your security level is appropriate and tight enough to protect you. To do this, go to the 'Help' menu on your browser and select 'About Internet Explorer'. In the 'About Internet Explorer' window, check the Cipher Strength option. If it is lower than 128-bit, choose to 'update information'. You will then be directed to the Microsoft website to download the latest encryption pack.

Any issues or questions?
If you have any difficulty when using our website, or would like to share any comments or feedback, you can let us know online at sitequeries@family.co.uk.