Our performance in the last twelve months is another key milestone in our promise, our profits grew by 83% in 2013, our best year ever. We now have nearly 2 million customers holding policies with us which takes our funds under management to over £5 billion* plus we have stronger reserves than ever before.
At the same time we have increased our commitment to improving our service to our customers and our members are now benefitting from an improved service proposition with the launch of secure messaging and a slick debit card functionality.
Our members remain central to everything that we do and as we start to realise greater profits in our business we can share our profits in sensible and meaningful ways for our members and do more to invest significantly in wider society. We are making exciting plans for our future which will benefit our members and I’m looking forward to being able to announce details very soon.
"We listen to our customers to develop new products and services that address the more complex needs of families as they pass through various
Simon Markey, Chief Executive Officer